POSITION SUMMARY:

The Student Account Specialist is responsible for managing and maintaining all aspects of student billing-related activities at Vanguard University for the Undergraduate, Graduate, and Professional Studies programs. This position requires (but is not limited to) collection of student receivables, processing of account adjustments, distribution of billing-related correspondence, and coordination of departmental needs concerning student accounts. This position will report directly to the Director of Accounting Operations.

ESSENTIAL FUNCTIONS:

• Manage all daily activity relating to Vanguard University student accounts.

• Communicate payment options, university policy, and all other student account-related information by email, phone, regular mail, or in-person to students, families, and staff.

• Perform the cashier functions for Vanguard University, such as balancing cash drawer and reconciling deposits daily; work with Senior SAS to create and maintain adequate internal controls; research issues relating to payments, CR sessions, deposit balances, and petty cash reconciliation.

• Performs all other Accounts Receivable duties, including but not limited to processing Title IV refunds, account adjustments, deposit allocation, employer reimbursement/sponsorships, and managing Student Accounts Clearance processes.

• Coordinate payment with third party agencies on behalf of the student including preparation of employer reimbursement documentation.

• Monitor and reconcile current students account activity by transferring payments, adjusting charges/credits, processing refunds, applying departmental fees, etc.

• Educate students, families, and staff on student financial requirements by updating website, sending registration guides, and in-person tutorials.

• Oversee student filing processes and maintenance of student A/R records.

• Manage former student accounts including repayment, holds, and collections.

• Works collaboratively with key partners in the University to fully support students and families; partners may include Admissions, Financial Aid, Registrar, Residence Life, Fiscal Management, and Graduate and Professional Studies.

• Maintain confidentiality of student financial data in accordance with the Family Educational Rights and Privacy Act (FERPA).

• Represents the Accounts Receivable department at public events, including academic registration events, student move-in weekends, and new student orientations; must be willing to work occasional weekends during peak financial registration periods.

• Identify risks to the organization within the department and discuss risk reduction options with immediate supervisor.

• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business preferred; High school diploma required.

• Three to five years of office experience; applicants with experience in accounts receivables and customer service will be given priority.

• Strong general computer skills with experience with Microsoft Office applications; CRM and ERP program experience preferred, but not required.

• Ability to accurately monitor billing related details and capable of handling large volumes of work in a confidential manner.

• Must be able to work effectively and efficiently in a fast-paced work environment with frequent interruptions.

• Detail-oriented with strong ability to research and locate discrepancies/inaccuracies.

• Strong communication skills; ability to communicate effectively and professionally with a variety of different groups such as students, government agencies, vendors, and offices within the university.

• Knowledge and acceptance of principles and philosophies of Vanguard University.

SALARY:

Full-time position. $20.02 to $24.47 (Hourly)

Placement within the salary range is commensurate upon education and experience. Posted salary range reflects anticipated hiring scale for the position. Vanguard University also offers a very competitive and generous benefits package.

To apply, please visit: https://apptrkr.com/6150375

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Student Account Specialist