TITLE: Customer Care Coordinator

Full Time,$23.00 hourly, plus full benefits

medical, dental, vision, Vacation, PSL, Holidays, work/life balance, 401k, company car provided

REPORTS TO: CEO

SUMMARY

To ensure customer satisfaction and retention through excellent customer service skills and developing good working relationships. Site visits throughout Southern California are conducted regularly in person.

QUALIFICATIONS:

Required:

2 years minimum customer service experience.

Enjoys people and problem solving.

Excellent organizational and time management skills.

Computer knowledge: CRM, Office 365, emails, and Word

Efficient in writing proper business correspondence.

You must have good driving record, own car, insurance and enjoy driving. (company car provided)

Very dependable

Thrives working independently

Likes a challenge.

Excellent team player

Preferred:

5 years of customer service experience

Loves conflict resolution

Excellent relationship building skills

Plant Knowledge

Sales & Customer Service Experience

Extensive experience in following procedures and protocols

KEY RESPONSIBILITIES AND DUTIES

QUALITY CONTROL:

Uses Site Audit Pro app for Quality Control assessments.

Visit and/or send survey’s to all clients based on rating system to ensure Plantscapers standards are being met by regular quality control visits, rate horticulture technicians’ work and assess if additional sales are needed forward to Plantscapers design consultant.

Upsell to client on ideas and new products of Plantscapers.

Works with Technician Manager and Operations Assistant to ensure work is completed and client is satisfied

CUSTOMER SERVICE CALLS:

Tracks all customer service calls and correspond in CRM.

Handles all customer/client correspondence for existing clients including but not limited to complaints, add-on’s, moves, changes, color change, change of contact, etc.

MEETINGS & TRAVEL

Sales Meetings

Sales Silo Meetings - monthly and quarterly

Monthly huddles

Work with Technician Manager on performance, reviews, coaching of Horticulture Technicians

Attend conferences, association meetings, or tradeshows, if applicable

Plantscapers Inc. jobs

Customer Care Coordinator